Refund Policy

At Subhasons, customer satisfaction is important to us. This Refund Policy explains when and how refunds are issued.

1. Eligibility for Refunds

Refunds are offered for items returned within the valid return period stated in our Return Policy.
Items must be unused, undamaged, and in their original packaging.
Proof of purchase is required to process any refund request.

2. Non-Refundable Items

Some items may not qualify for refunds. These may include perishable goods, intimate or hygiene products, customized or personalized items, and sale or clearance items.
If an item is non-refundable, this will be noted on the product page.

3. Refund Process

To request a refund, please contact us with your order number and details of the issue.
Once your return is approved and received, we will inspect the item and notify you of the refund decision.
If approved, the refund will be issued to your original payment method.

4. Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
We may request photos to verify the issue.
Once confirmed, we will issue a full refund or send a replacement at no extra cost.

5. Refund Timeline

Once approved, refunds typically take between 3 to 10 business days to appear in your account.
Processing times may vary depending on your bank or payment provider.

6. Late or Missing Refunds

If you have not received a refund within the expected timeframe, check with your bank or payment provider.
If you still need help, contact us and we will assist in verifying the refund status.

7. Partial Refunds

Partial refunds may be issued for items that are returned damaged, missing parts, or not in their original condition.
Shipping fees may not be refundable unless the return is due to our error.