Return Policy

At Subhasons, we want you to be satisfied with your purchase. This Return Policy explains when and how you can return items.

1. Eligibility for Returns

Items may be returned within 7 to 30 days of delivery, depending on the product category you offer.
Items must be unused, in their original packaging, and in the same condition in which they were received.
A receipt or proof of purchase is required for all returns.

2. Non-Returnable Items

Certain items may not be eligible for return. Examples may include perishable goods, personal care items, intimate products, customized orders, or sale items.
If an item is not eligible for return, it will be clearly stated on the product page.

3. Return Process

To initiate a return, please contact us at the details listed below with your order number and reason for return.
Upon approval, you will receive instructions on how and where to send the item.
Customers are responsible for the cost of return shipping unless the item arrived damaged, defective, or incorrect.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery.
Provide photos of the damage or defect to help us process the claim quickly.
Once verified, we will offer a replacement or a refund at no additional cost.

5. Refunds

After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed to your original payment method.
Refund processing time may vary depending on your bank or payment provider.

6. Exchanges

Exchanges may be offered for the same item in a different size or color if available.
If the item is out of stock, a refund may be issued instead.

7. Late or Missing Refunds

If you have not received a refund within the expected timeframe, contact your bank or payment provider first.
If you still need assistance, reach out to us for further support.